For the convenience of their customers, IDBI Bank has established a dedicated helpline and customer care system. Customers can contact the customer care system to seek any assistance regarding IDBI personal loans.
IDBI Bank Grievance Redressal
If a customer has a grievance regarding their banking experience with IDBI, they may register the same via multiple channels available such as phone banking, SMS, branch banking, emails, website, or letters. If a customer has a grievance, they can contact the bank via any of the 3 options provided below.
Get in Touch with Phone Banking Officials
The first step to resolving a grievance is contacting IDBI’s phone banking officials at any of the available toll-free and chargeable numbers or even via SMS. Customers can request for assistance regarding any queries, feedback or complaints regarding IDBI personal loans. The numbers are as follows:
Toll-free Numbers for Personal Loan and Other services: 1800-200-1947 and 1800-22-1070.
Non-Toll free Number: +91-22-66937000
Customers Outside India: (+91-22) 6693 7000
For registering banking-related complaints via SMS, customers can send an SMS with the message as ‘IDBICARE’ to 9220800800.
Grievance Redressal Registering via Online Form
Customers can also register their grievance by filling up an online form that is available on the IDBI website. Once the online form has been submitted, customers can also keep track of their complaint with ‘Track complaint statuses.
IDBI Customer Care Email ID
Customers can also write into IDBI Bank ether via email or via post at the provided addresses. To register your grievance via email, please send it at customercare@idbi.co.in. You may also write into the customer care and send it at the following address:
IDBI Customer Care Address
Customer Care Center, IDBI Bank Ltd.19th Floor,
IDBI Tower, WTC Complex,
Cuffe Parade, Colaba-400 005
When customers register a complaint via any of the channels mentioned above, they will receive a unique Complaint ID. This ID will be required if you need to escalate your complaint due to not having received a reply within 8 working days of submitting the complaint or if you are not satisfied with the response you have received. When you register your complaint, do not forget to provide essential details such as your name, your account details (customer Id or account number if you are an existing customer), your contact details (contact number, address, email) and your complaint ID.
IDBI Bank Registered Office
Customers can also write into the bank or visit their registered office to resolve any queries or get in touch with the concerned official for resolution of their complaint. The address is:
Registered Office
IDBI Bank Ltd., IDBI Tower,
WTC Complex, Cuffe Parade,
Colaba, Mumbai 400005.
