SBI and Syndicate bank both are public sector banks. However, there are differences between the two in terms of customer service, products etc.
1.Customer service
Syndicate bank is far better when it comes to customer service. SBI is considered worst in terms of customer service. It has been observed that the officials of SBI treat most of their customers like anything however it is less often seen in Syndicate bank.
SBI is also not able to provide services to other private and nationalized banks who maintain a current account with them in small cities. Even a banker of other bank avoids going to SBI because of the treatment they get.
2.Products
Syndicate bank offers n number of products to the customers whether it may be a synd platinum current account,synd premium saving account, Synd RD plus etc
3.Less crowd
Customers can get their work done as early as possible in Syndicate bank as compared to SBI where customers have to wait for hours
4.Many branches
Syndicate banks has come up with the new branches under Ananya scheme in select cities which offers excellent services to customers.
5.Digital banking
SBI has outsourced most of its business areas like ATM, Customer care services etc. The facilities of Internet banking, Mobile banking of SBI is better than Syndicate bank but Syndicate banks get one step ahead in providing a product like Synd e passbook which has been awarded best product award.
Syndicate bank is one of the top 10 banks of India and it is widely known for its customer service.
So the conclusion is SBI is better in terms of business volume and profit but Syndicate bank leads in customer service and products.
