Vijaya Bank Credit Card Customer Care Number

Vijaya Bank Credit Card Customer Care Toll Free:

Vijaya Bank provides its customers 24×7 toll-free numbers to resolve any issues and queries.

SMS to Block Vijaya Bank Credit Card

To block a credit card, you can send an SMS from your registered mobile to 575758. The message should contain the following

BLOCK VIJ XXXX (where XXXX is the last 4 digits of your credit card number)

The credit card will be blocked and a confirmation message will be sent to your registered mobile. In case you do not receive a reply within 5 minutes, please contact the customer care service.

SMS Alerts Customer Care of Vijaya Bank:

Customers who are registered for SMS alerts can send in feedback to state if they are happy or unhappy with the service.

• If you are happy with Vijaya Bank Credit Card Customer Care you can message “HPY Y”.
• If you are unhappy, you can send “HPY N”.
• This message should be sent to 09844213910.

Vijaya Bank Credit Card Customer Care Email ID:

You can also write a mail to Vijaya Bank regarding any issue or query you might have on your credit card.

• You can email cardsupport@vijayabank.co.in for card-related queries.
• You can also use customercomfortcell@vijayabank.co.in which is a single platform to address all grievances.
• NRIs can use nricustomercell@vijayabank.co.in.

Vijaya Bank Debit Card Customer Care Numbers and e-mail ID

For all the debit card related queries/complaints/feedback, you can call the 24/7 customer care helplines 1800 425 9992 / 1800 425 5885/ 1800 425 4066.

Alternatively, you can also send an e-mail to

debitccc@vijayabank.co.in or

debitcard@vijayabank.co.in or

ccd@vijayabank.co.in

Internet Banking – VNET Banking Customer Care Numbers and e-mail ID

Any queries/concerns related to internet banking and VNET banking services can be cleared by calling Vijaya Bank’s toll-free customer helplines 1800 425 9992 / 1800 425 5885/ 1800 425 4066.

You can also contact Bangalore head office at 080 -25584066

You can also write an e-mail regarding all your internet banking queries to vnetbanking@vijayabank.co.in

Vijaya Bank Customer Care for Account-related Queries

To know the details of opening a new account with Vijaya Bank, residents of Delhi, Hyderabad, Mumbai and Bengaluru can give a missed call to 09243210480.

The bank representative will give a call back allowing you to clear all your queries regarding new account opening with the bank.

For balance inquiry of your savings account, you can call 1800 103 5525

To know the recent transactions or mini-statement, you can dial 1800 103 5535

Vijaya Bank Customer Care for all products/services

You can use the common toll-free numbers to get information related to any products/services offered by the bank.

You can also visit the nearest bank branch to clear all your concerns. You can get the details of all Vijaya Bank branches and ATMs, by visiting the page ‘Find a Branch/ATM’ on the bank’s website.

If you are residing in Bengaluru, you can also walk-in to the bank’s head office or contact the same through a phone. The branch address and phone number are as follows

Vijaya Bank Head office Address

41/2, Trinity Circle, M.G. Road,

Bengaluru – 560001

Contact number: 080 – 25584066

Vijaya Bank Customer Care for NRI Customers

Non-resident Indians (NRIs) can call 91 80 25584066 for all their queries and concerns.

Alternatively, they can also send an e-mail to nricell@vijayabank.co.in describing their concern.

A helpline is available at the bank’s International Banking Division. NRI customers can send their queries to the following address

NRI Customer Cell,

International Banking Division,

Head Office, 41/2, M. G. Road,

Bangalore – 560 001

Vijaya Bank Grievance Redressal

For quick redressal of customer’s issues, the bank has set up an exclusive Customer Grievance Redressal Cell. This is attached to the Planning and Development department headed by a General Manager who functions as the Nodal Officer for customer grievances.

• Vijaya Bank holds a Customer Meet on the 15th of every month or the following working day in case of holidays. On this day, any customer can meet the executives of the bank and the branch head to address their issues. No appointment is required.
• For immediate redressal, you can meet the Manager of the branch, where your account is maintained
• If you’re not satisfied with the resolution or if the issue is not addressed properly, you can escalate it to the concerned Regional Manager
• Next level escalation is to the Nodal Officer of the bank who is designated to deal with customer complaints/grievances

You can either contact the Chief Grievance Redressal Officer/Nodal Officer, who is available in the Bengaluru office or approach your region specific customer contact cell, nodal officer. The contact numbers and e-mail addresses of all the nodal officers are listed below.

Vijaya Bank’s Chief Grievance Redressal Officer Address

Customer Comfort Cell,

Head Office, 41/2,

M. G. Road,

Bangalore – 560 001.

Contact number: 080 – 25584066 (Ext-133)

Fax: 080 – 25584236

List of Vijaya Bank’s Nodal officers/redressal officers

If Vijaya Bank fails to give satisfactory redressal to the customer’s grievance, the customer can take the following steps to address the issue.

• Contact the Banking Ombudsman under the Banking Ombudsman Scheme- 2006.
• Contact the District Consumer Forums under Consumer Protection Act. 1985.
• Write to Directorate of Public Grievances, Government of India, Cabinet Secretariat Sansad Marg, New Delhi -110 001.