Standard Chartered Bank Toll-Free Number (24 Hours):
Standard Chartered Customer Care 24 x 7 Toll-Free no.: 1800 345 1000
*For credit card inquiries.
Standard Chartered Credit Card Customer Care Numbers:
Standard Chartered provides an excellent customer care service, round the clock to all its credit card users across various states in India. Listed below are the Standard Chartered Phone Banking customer care numbers for various cities located across the country. Cardholders can contact the Phone Banking numbers provided for any Standard Chartered credit card queries.
Check Standard Chartered Bank Customer Number by City Wise:
|Cities||Standard Chartered Credit Card Customer Care Numbers|
|Allahabad||6601 444 3940 444|
|Gurgaon||011 – 66014444 011 – 39404444|
|Jalgaon||1800 345 1000 For Domestic calls within India|
|Siliguri||1800 345 5000 For Domestic calls within India|
Standard Chartered Credit Card Contact Details:
For Credit Card Queries / Complaints / Feedback:
Standard Chartered Bank,
Customer Care Unit,
19, Rajaji Salai,
Chennai – 600 001.
Facebook – https://www.facebook.com/StandardCharteredIN
SMS – 24/7 SMS service to 9980033333
Standard Chartered Credit Card Customer Care eMail ID – firstname.lastname@example.org
Standard Chartered Credit Card Dispute E-mail ID – email@example.com
Standard Chartered Bank – Grievance Redressal
Standard Chartered Bank has a robust grievance redressal system in place to ensure proper customer service and satisfaction are delivered promptly.
Below is a step-by-step guide to approaching the bank in case of any grievance/feedback related to any products/services offered by Standard Chartered Bank.
Step:1 – Use Basic Channels
Even before escalating the issue/concern to the higher officials, customers should approach Standard Chartered Bank through any one of the below-mentioned channels.
- Call customer care helplines: As an initial point of contact, you can approach the phone banking representatives appointed by the bank through the 24×7 phone banking helplines. City/state specific phone banking hotlines (mentioned above) should be used to approach area specific customer care centers to raise the grievance.
- E-mail: You can also write an e-mail to the bank at firstname.lastname@example.org describing your concern in detail
- Use online complaint form: An online complaint form to submit your queries/concern is available under the ‘Feedback & Complaints’ in the bank’s website. You can fill the form with the required details such as name, e-mail address, contact number, address and complaint details, and submit it online.
- Send an SMS: You can also send an SMS to 9980033333 with a message ‘service’. You will get a call back within 24 hours.
- Send a postal mail: To make a stronger impact, you can also write a letter detailing your concern to the bank’s customer care unit at Standard Chartered Bank, Customer Care Unit, 19, Rajaji Salai, Chennai 600 001.
The bank will either acknowledge or send a final response within a week.
Step:2 – Contact Regional Nodal Officer
If you are not happy with the response received through the above-mentioned channels or if you didn’t receive any kind of response in a week to 10 days, you can approach the bank’s Nodal Officer appointed for your region.
The names and regions of the officers are tabled below. The phone lines are available between 9:30 am and 6:30 pm from Monday to Friday, except on national holidays.
|Personal Banking – Regional Nodal Officers|
|Region||Name of the RNO||E-mail address|
|Ahmedabad, Gujarat||Rohit Moudgilemail@example.com|
|Bhopal, Madhya Pradesh||Vikas Kapoor|
|Bangalore, Karnataka||Harsh Sehgal|
|Bhubaneswar, Orissa||Chinmaya Kumar Biswal|
|Chennai, Tamil nadu||Judy Victoria / Janani S|
|Chandigarh, Punjab & Haryana and Jammu||Abhishek Bansal|
|Guwahati, Assam||Debashis Dasgupta|
|Dehradun, Uttarakhand||Varun Wason|
|Hyderabad, Telangana/AP||I P Anand Rao|
|Jaipur, Rajasthan||Abhishek Purohit|
|Kolkata, West Bengal||Soumen Bose|
|Kanpur, Uttar Pradesh||Vikas Mohan|
|Mumbai, Maharashtra||Jigna Chandarana|
|New Delhi||Anand Prakash|
|Patna, Bihar and Ranchi, Jharkhand||Subhrabrata Chakraborty|
|Thiruvananthapuram, Kerala||Padmakumar Vellakyyat|
|Nodal Officers – Corporate and Institutional & Commercial Banking|
|Name and Designation||Phone|
|Bakhtavar Khambatta Principal Nodal Officer||+91 22 26757408|
|Shyamala Borkar Head Client Services Group||+91 22 26757412|
|Zuzar Tinwalla Chief Information Officer||+91 22 26757410|
|SM Sundaresan MD & Head, Global Banking||+91 22 26757657|
|Ananth Narayan Head, Financial Markets||+91 22 26527992|
|Zarin Daruwala Chief Executive Officer||+91 22 39400123 +91 22 66029549|
Step:3 – Approach Principal Nodal Officer
To further escalate your issue/concern, which is not resolved in Level-2, you can contact either the head of customer care of SCB or the Principal Nodal Officer.
Head of customer care can be contacted at firstname.lastname@example.org.
The Principal Nodal Officer’s contact details are listed below.
|Mr. Arun Kumar R, Principal Nodal Officer, Standard Chartered Bank, Customer Care Unit, 19, Rajaji Salai, Chennai – 600 email@example.com||080-42896718 080-28089025|
The PNO will respond within five days of receiving the complaint.
If the issue is still not addressed at the PNO level, you can contact Standard Chartered Bank’s senior management at firstname.lastname@example.org.
Details of other senior management of the bank are listed below. You can contact them between 9:30 am and 6:30 pm from Monday to Friday, except on national holidays.
|SCB Senior Management Contact Details|
|Name and Designation||Phone numbers||Postal Address|
|Jinesh Shah Head, Product and Segment, Retail Banking||080-42896711 080-28089016||Standard Chartered Bank,19, Rajaji Salai, Chennai – 600001|
|Nakul Jain Head, Client Relationships||080-42896729 080-66696711|
|Vinod Baptist Head, Client Experience Process and Governance||080-42896730 080-66696712|
|Shyamal Saxena Head, Retail Banking||080-42896712 080-28089017|
|Manish Jain Head, Commercial Clients (SME & ME Clients)||080-42896713 080-28089018|
|Nitin Singh Head, Wealth Management||080-42896714 080-28089019|
|Sandeep Das Head, Private Banking||080-42896715 080-28089020|
|Nitin Chengappa Head, Non-Resident Indian Business||080-42896716 080-28089021|
|Zarin Daruwala Chief Executive Officer||022-39400123 022-66029549|