IIFL Home Loan Customer Care Number
At Branch:
The complainant can lodge a complaint at the concerned IIFL branch by phone, in person or by addressing a letter to the branch officials.
The complainant can also lodge a complaint by calling 180030001155(toll-free).
| Toll-Free | 180030001155 |
All complaints received by the company would be acknowledged within 3 working days and addressed within 15 working days.
The complainant can also choose to send an email detailing the grievance to reach@iifl.com.
Contacting the Grievance Redressal Officer:
In the event the complaint is not addressed satisfactorily, the complainant can write or email the Grievance Redressal Officer at the address below:
Ms. Rakhi Narain,
Customer Service Manager and Grievance Redressal Officer,
IIFL Tower, 98, Udyog Vihar,
Phase-IV, Near Maruti Gate no-3,
Gurgaon, Haryana -122016.
Email: rakhi.narain@indiainfoline.com
Contacting Head of Compliance:
If the complaint has not been addressed by the Grievance Redressal Officer within 15 days or is addressed unsatisfactorily, the Compliance Head can be contacted at the address below:
Mr. Ajay Jaiswal,
Head – Compliance,
IIFL Tower, 98, Udyog Vihar,
Phase-IV, Near Maruti Gate no-3,
Gurgaon, Haryana -122016.
Email: ajay.jaiswal@indiainfoline.com
Note:
If the complaint has not been satisfactorily addressed within 15 days of raising it with the Compliance Head, it can be escalated to the below address:
National Housing Bank,
Department of Regulation and Supervision,
(Complaint Redressal Cell),
4th Floor, Core-5A, India Habitat Centre,
Lodi Road,
New Delhi- 110003.
| crcell@nhb.org.in |