ICICI is one of the leading banks in India which serves several hundreds of customers. Offering a wide spectrum of services, customer care forms a very important part of the bank’s operations. Dealing with a high volume of customers, the bank ensures that customer grievances and complaints are resolved at the earliest. The bank has set up a dedicated customer helpline across various cities in India where customers can call to get assistance regarding their issues and queries
Submitting a Complaint
For submission of complaints, the bank has established a 4 step process which a customer must follow in order to register a complaint. The steps are detailed below:
Step 1 – The first time the customer wants to register a complaint, they can do so by sending an email to the customer care from the ICICI Bank website itself. To send the email, they must visit the complaint redressal page on the bank’s website and then under Step 1, click on Email.
Step 2– In case the customer is not satisfied with the response they have received after emailing the customer care, the customer can escalate their complaint to the head of the Phone Banking department. This can be done in two ways, first of which is to email the concerned official of the Phone Banking department. The second alternative is to download the online form available on the website, which must be filled correctly and completely and then submitted to the head of the phone banking department of ICICI Bank.
Step 3 – In case the customer is not satisfied with the response they have received after contacting the head of the Phone Banking department, they can further escalate their grievance to ICICI’s Principal Nodal Officer. This can also be done via 2 channels. First option is to email the Principal Nodal Officer which can be done from the bank’s website itself. On the Complaints Page, the customer must click on the tab labeled Email in Step 3. The other alternative is to download the online form available on the website, which must be filled correctly and completely and then submitted to the Principal Nodal Officer.
Step 4 – In the unlikely event that the customer’s complaint is not resolved satisfactorily despite contacting the Principal Nodal officer, the aggrieved customer can contact the Senior General Manager and Head of the Customer Service Department itself. This can be done via the channels previously followed in the above 3 steps i.e. by filling and submitting a downloadable form from the ICICI Bank website or by sending an email to the concerned official.
ICICI Personal Loan 24×7 Customer Care Numbers by City
For any query regarding a personal loan, customers can get in touch with the phone banking officers in their city or state at the numbers given below.
|City||Customer Care Number|
|Ahmedabad||07933667777 / 07944455000|
|Bengaluru||08033667777 / 08044455000|
|Chandigarh||01723366777 / 01724445500|
|Chennai||04433667777 / 04444455000|
|Delhi||01133667777 / 01144455000|
|Gurgaon||01243366777 / 01244445500|
|Hyderabad||04033667777 / 04044455000|
|Jammu & Kashmir||9018667777|
|Kolkata||03333667777 / 03344455000|
|Lucknow||05223366777 / 05224445500|
|Mumbai||02233667777 / 02244455000|
ICICI Bank Zonal Heads
In case your query is not resolved by the phone banking and customer care department on the numbers given above, you may contact the zonal heads of ICICI Bank or the Head of the Personal Loan department as well. Their details are given below:
Head – Personal Loans
Tel No.: 022-39337932 (Monday to Friday from 10:00 AM to 5:00 PM, excluding bank holidays).
E-mail – firstname.lastname@example.org (Please expect to receive a response within 4 working days from the day your mail has been received by the Business Head).
Zonal Office Heads
Tel No: 011-33551230 (Monday to Friday from 10 AM to 5 PM, except on bank holidays).
Tel No.: 080-33551230 (Monday to Friday from 10 AM to 5 PM, except on bank holidays).
E-mail address: email@example.com.
East Zone & Andhra Pradesh
Tel No.: 040-33551230 (Monday to Friday from 10 AM to 5 PM, except on bank holidays).
E-mail address: firstname.lastname@example.org.
Head West Zone
Tel No.: 022-33551230 (Monday to Friday from 10 AM to 5 PM, except on bank holidays).
E-mail address: email@example.com
ICICI Bank Office Address
Customers may also contact or visit ICICI Bank’s corporate or registered office for resolving any queries.
ICICI Bank Tower, Near Chakli Circle,
Old Padra Road, Vadodara, Gujarat – 390007
ICICI Bank Towers,
Mumbai 400 051.