ICICI Credit Card Customer Care Phone Numbers

ICICI Bank Toll – Free Number (9 am to 6 pm, Mon to Fri)

Use the following toll-free numbers to get in touch with ICICI representatives who will answer your queries about ICICI credit cards. This service is available from 9 a.m. to 6 p.m. from Monday to Friday.

ICICI Toll-Free Number

1800 200 3344

ICICI Credit Card Customer Care Postal Address:

In case you wish to contact ICICI Bank via post, then you can mail the query or complaint to the following address:

So far we have covered ICICI customer care nucmbers specific to credit cards. To deliver better services to the customers, ICICI maintains dedicated helplines for specific products. We tried to cover the same to serve our readers better.

ICICI Bank Customer Care numbers for Retail Customers

ICICI bank retail customers can use the below listed personal banking numbers to contact the customer care executives regarding their queries/complaints or feedback. The helplines are available state-wise, while a few major cities also have dedicated customer care numbers.

ICICI Customer Care Numbers for Wealth/Private Banking

Wealth or private banking customers can call all India toll free number 18001038181 or the below-listed state/city specific helpline numbers for all their queries and concerns.

Escalation of Issues

If you haven’t received any resolution for your query after contacting the customer helplines listed above, you can escalate the issue by calling 18002003344. The toll-free service is available between 9am and 6pm on all weekdays. You need to have the service request number, which is not two months old, to report the issue through this number.

For quick services, try calling the helpline from your registered mobile number.

ICICI Customer Care – NRI Banking

ICICI NRI customers can contact the bank for all account-related queries through various channels including customer helplines, web chat, e-mail, postal mail, and by visiting the bank branches.

Detailed information about each channel is mentioned below.

ICICI Bank NRI Toll-Free Customer Care Numbers

The below country-specific helpline numbers are for NRI customers of ICICI to clear all their NRI-account related queries. Make sure to have your debit card, which is required for customer authentication, handy while calling the helplines.

• Call NRI Banking Customer Care Numbers

• NRI Customers – Request a Call back from ICICI Bank

If you are unable to reach ICICI NRI customer care centers using the above helpline numbers, you can request a call back by raising an online request.

New customers: New customers can request a call back from the bank only when they wish to open an NRI account with the bank or to convert their existing resident account into an NRI account.

To request a callback, they need to fill an online form, which is available on ICICI Bank website in the ‘Customer Care’ page under ‘NRI Banking’ category.

Once the form is submitted, ICICI representative will give a call within 15 minutes from the number 9140-40661850. If he is unable to reach you, a second attempt will be made within the next 10 minutes. Please make sure to have your phone line free and available.

Existing NRI Customers: Existing NRI customers of ICICI bank can avail the free call back facility from any place in the world.

Customers calling from India, UK, USA, Canada, and Singapore can call the respective toll-free number and request the call-back facility.

Others can use the online form to request a callback. The online form is available in ICICI ‘Customer Care’ page, under NRI>Existing Customers’ category.

Once the request is submitted, ICICI representative will give a call back in next 5 minutes. A second attempt will be made in next 10 minutes. Ensure that your phone line is free while requesting a callback. If there is no call within 30 minutes of raising the request, customers can retry the same.

Alternatively, ICICI bank NRI customers can also send an e-mail requesting a call back to nri@icicibank.com.

• NRI Customers – To raise Service Requests

ICICI Bank NRI customers can use online forms to raise service requests related to various products. The forms specific to different products are available in the bank’s website.

Different forms are available for different products including demat account, credit card and home loan.

Emergency service requests related to debit card/ATM card blocking/unblocking, to stop cheque processing, operations related to deposits, bank accounts, repatriation, account linking related service request can be raised using the online forms. However, customers need to login to ICICI net banking to raise the aforementioned requests.

• NRI Banking – Send an e-mail

NRI customers can also send an e-mail to nri@icicibank.com describing their query/concern/ feedback.

• Write to NRI Customer Centre

ICICI customers having NRI accounts can also write a letter regarding their issues/concerns and send it to the below mentioned address.

NRI Services Center (CPC NRI) ICICI Bank Limited RPC Mumbai, Autumn Estate, 5th Floor, ‘A’ Wing, Near Mhada, Chandivali, Andheri (E), Mumbai – 400 072, INDIA.

NRI customers residing in USA, UK, Canada, Australia, Singapore and UAE can use the post office (PO) box services provided by ICICI Bank India and can save courier related costs. They can send their written requests or documents to the respective PO box offices in their countries. Addresses of the same are listed below

• Contact Overseas Branch Offices

ICICI NRI customers can directly walk-in to overseas branch offices located in their respective countries. Contact details of the same including address and contact numbers are listed below.

ICICI Credit Card Customer Care Email ID

Customers can mail all their concerns, feedback or queries through ICICI bank’s online forms available in ICICI website under the ‘Complaints’ page. Alternatively, they can also drop a mail to customer.care@icicibank.com.

ICICI Customer Care – Grievance Redressal

ICICI bank has a holistic grievance redressal process that allows customers to bring all their unresolved/unanswered/unsatisfied complaints/queries to the notice of senior management to ensure swift redressal of issues.

If you didn’t receive a proper response from the ICICI customer care centre, you can follow the below process to escalate the issue to the next level. Do note that the below process requires the ‘service request number’, which was then sent to you after raising a complaint/issue through the customer care.

Level-1: Send an e-mail: The first step in the grievance redressal process is to send an e-mail through the online submission form available on ICICI website. Visit the ‘Complaints’ page on the website and click e-mail. You will be redirected to a new page displaying a form to submit your grievance.

Enter the details such as your name, e-mail ID, phone number, service request number, type of account, account number or application number, and details of your grievance. Once you enter all the details click ‘Submit’ to send the e-mail. You are likely to receive an acknowledgment from the respective department once you’ve submitted the form.

Level-2: Contact ICICIs phone banking head: If you haven’t received any response to your mail or if you are not satisfied with the response, you can contact ICICI’s Head of Phone Banking. You can approach the officer in two ways – download a grievance redressal form from the website, fill it and submit it at the below address.

Head of Phone Banking,

ICICI Bank Ltd.,

Phone Banking Center,

ICICI Bank Tower,

Financial District,

Gachibowli,

Hyderabad 500032.

The form is available for download on ‘Complaints’ page of the bank’s website. Once the bank receives the form, you are likely to receive a response within 4 business days.

The second method is to send an e-mail to the officer through an online submission form. On the same ‘Complaints’ page, you will find an EMAIL button under step-2. Clicking on it will redirect you to a new page, where you can enter your details and submit the form to the phone banking head.

You have to enter your details including name, e-mail ID, phone number, service request number, type of account, account number or application number, and details of your grievance. Once you enter all the details click ‘Submit’. You may receive an acknowledgment from the respective department once the request is submitted.

Level-3: Write to ICICI’s Principal Nodal Officer: You can further escalate your concern to ICICI bank’s principal nodal officer, in case you haven’t received a proper resolution from the phone banking officer. You can contact the principal nodal officer by sending a filled in grievance form or submitting an e-mail online.

The form is available for download on ‘Complaints’ page of the bank’s website under step-3. You can fill the same with all the required details and submit it at the below address.

Principal Nodal Officer,

ICICI Bank Ltd.,

ICICI Bank Towers,

Bandra Kurla Complex,

Bandra (East),

Mumbai 400051.

You will receive a response in 4 working days once the request is received.

Alternatively, you can submit an online form to the principal nodal officer, using the EMAIL option available on the ‘Complaints’ page under step-3.

Click the EMAIL button to find an online grievance form, fill the same with all the required details and click ‘Submit’.

Level-4: Contact ICICI’s Customer Service Head: Contacting ICICI bank’s senior general manager and head of a customer service is the final level of escalation in the bank’s grievance redressal process.

ICICI’s head of customer service can be approached by sending a filled-in grievance form or by submitting an online e-mail. Both the options are available in ICICI’s ‘Complaints’ page under step-4.

After downloading the form, fill in the required details along with your grievance and send/submit it at the below address.

Senior General Manager and Head Customer Service,

ICICI Bank Ltd.,

ICICI Bank Towers,

Bandra Kurla Complex,

Bandra (East), Mumbai 400051.

The bank will respond within 4 business days, once the request is received.

Alternatively, you can also submit an online form which will be displayed by clicking on the EMAIL button available under step-4 on the ‘Complaints’ page. The form will be sent to the bank’s senior general manager and head of customer service for resolution of the query.

Your issue is likely to get resolved at any one of the levels mentioned above. In case, you are not satisfied with the resolution even after taking it to multiple officers, you still have a chance to voice your concern.

You can approach the Banking Ombudsman appointed for your area and report the same to him. The list of city/state specific Banking Ombudsman details are available on ICICI bank’s ‘Complaints’ page. You can approach the respective officer through phone, fax or by dropping a written request.

For your Quick Response, Points of Contact in the Grievance Redressal Process are tabled Below