Andhra Bank Credit Card Customer Care
Andhra Bank has multiple toll – free numbers, which ensures that their customers can reach out to them easily and quickly whenever they require any help from the bank. The bank has a separate toll – number for credit cards, where credit card customers of the bank can connect when them when they have any queries or issues related to their cards. They can also contact on the numbers if they lose their credit cards. Apart from the toll – free numbers, the customers can contact on the other landline numbers of the bank that operate on the working days to get any assistance.
Andhra Bank Credit Card Customer Care Toll – Free Numbers:
| Toll – Free Number For | Contact Number |
| Customer Care | 1800 425 1515 |
| Credit Card | 1800 425 4059 |
| Queries or Grievances | 1800 425 2905 |
Andhra Bank Credit Card Customer Care Phone Numbers:
Andhra Bank customers can contact on the numbers given below on the working days of the Bank between 10 am and 5 pm. The bank does not work on the second and fourth Saturdays.
| Customer Care Number for Queries or Grievances | 040 2323 4313
040 2325 2000 Extension – 2422, 2577 |
| Credit Card Issues | 040 24683222
040 24683219 |
Andhra Bank Credit Card Customer – SMS Service:
If the customers of Andhra bank have any complaints regarding their services or products, they can contact the bank via SMS and lodge their complaints. To make the complaint they have to type ‘Upset’ and SMS it to 9666606060, which will be received by the Head Office. Customers will receive an acknowledgement through message from the bank and a call from the Andhra Bank customer service department. The customer service department will send via email the details of the complaint to the Branch or Office of the bank and the customers will receive a response on the same day. The customer service department will update the customer on the status within 48 hours.
Andhra Bank Credit Card Customer Care – Email Addresses:
Andhra Bank credit card customers can compose an Email and send it on the Email address mentioned in the table below, if they have any queries or grievances related to their cards.
| Customer Care | customerser@andhrabank.co.in |
| Credit Card Issues | ccdhelpdesk@andhrabank.co.in |
Andhra Bank Escalation of Grievances:
When Andhra Bank credit card holders want to lodge a complaint, they can download the complaint template from the website of the bank, fill it and submit it to the concerned Bank branch.
If they are not satisfied with the response they receive they can escalate the issue to the Zonal Office of the bank. To make the complaint, they have to fill the online form available on the Andhra Bank website and submit it.
If the customers are not happy with the response of the Zonal officer they can contact the Head office of the Customer Services. The contact details of the Head Office are as follows –
- Asst. General Manager
Andhra Bank, Customer Service Department,
Head Office, Dr.Pattabhi Bhavan,
5-9-11, Saifabad
Hyderabad City 500004
Telangana
Contact Number – 040 2329 7899
Email Address – customerser@andhrabank.co.in
If the response by the Head Office is not satisfactory, customers can escalate the issue to the General Manager and Nodal Officer of the Customer Service to get a solution. The contact details of the General Manager are as follows –
- General Manager,
Nodal Officer for Customer Service,
Andhra Bank, Head Office, 5-9-11,
Saifabad, Hyderabad 500 004
Telangana
Contact Number – 040 2321 0234
If the customers do not get a good response from the Nodal Officer, they can approach the Internal Ombudsman (Chief Customer Service Officer – CCSO) of the bank. The contact details of the Internal Ombudsman are as follows –
- Chief Customer Service Officer
Andhra Bank, Head Office, 5-9-11,
Saifabad, Hyderabad City 500004,
Telangana
Contact Number – 040 2324 3163
When the bank fails to solve the issue within 1 month from the date of complaint, the customers can escalate the issue to the Banking Ombudsman of their area.
