{"id":8585,"date":"2018-07-03T19:16:03","date_gmt":"2018-07-03T13:46:03","guid":{"rendered":"https:\/\/www.antworksmoney.com\/blog\/?page_id=8585"},"modified":"2018-07-30T18:35:39","modified_gmt":"2018-07-30T13:05:39","slug":"icici-bank-credit-card-customer-care","status":"publish","type":"page","link":"https:\/\/www.antworksmoney.com\/blog\/icici-bank-credit-card-customer-care\/","title":{"rendered":"ICICI Bank Credit Card Customer Care"},"content":{"rendered":"<p>Be it queries related to interest payment on your <a href=\"https:\/\/www.antworksmoney.com\/blog\/credit-card-offers\/\">credit card<\/a>, or credit limit inquiry or for reposting the loss of your\u00a0ICICI credit card\u00a0and so on, you can easily reach out to with ICICI Bank Credit Cards customer care service which is available around the clock. ICICI Bank can be contacted via e-mail, phone, SMS, toll-free number, postal address, etc. or you can visit the ICICI helpdesk. Queries will be resolved instantly and if you are not satisfied with the solution can be taken to higher officials easily via mail. ICICI Bank has been named the first runner-up under the category of \u201cBest use of Technology to Enhance Customer Experience\u201d.<\/p>\n<h2 id=\"ICICI_Credit_Card_Customer_Care_Phone_Numbers\">ICICI Credit Card Customer Care Phone Numbers:<\/h2>\n<p>ICICI Bank customers can get in touch with the ICICI Bank Credit Card Customer Service by using the following modes of communication. You can choose either the\u00a0<em><strong>toll-free number, postal address, online customer service queries or complaints, Phone Banking, etc.<\/strong><\/em>\u00a0You can also get your grievances addressed by the Bank by sending an SMS to the customer care number provided.<\/p>\n<h2>ICICI Bank Toll &#8211; Free Number (9am to 6pm, Mon to Fri)<\/h2>\n<p><strong>Use the following toll-free numbers to get in touch with ICICI representatives who will answer your queries about ICICI credit cards. This service is available from 9 a.m. to 6 p.m. from Monday to Friday.<\/strong><\/p>\n<div class=\"hungry-table\">\n<table class=\"table table-curved\">\n<tbody>\n<tr>\n<td><strong>ICICI Toll Free Number<\/strong><\/td>\n<td><strong><a href=\"tel:1800 200 3344\">1800 200 3344<\/a><\/strong><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<h2>ICICI Credit Card Customer Care Postal Address:<\/h2>\n<p>In case you wish to contact ICICI Bank via post, then you can mail the query or complaint to the following address:<\/p>\n<div class=\"hungry-table\">\n<table class=\"table table-curved\">\n<tbody>\n<tr>\n<td>Postal Address<\/td>\n<td>ICICI Bank Limited ICICI Phone Banking Center, ICICI Bank Tower, 7th floor, Survey no: 115\/27, Plot no. 12, Nanakramguda, Serilingampally, Hyderabad. Pin Code: 500032.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<p>So far we have covered ICICI customer care numbers specific to credit cards. To deliver better services to the customers, ICICI maintains dedicated helplines for specific products. We tried to cover the same to serve our readers better.<\/p>\n<h2 id=\"ICICI_Customer_Care_Numbers_for_Retail_Customers\">ICICI Bank Customer Care numbers for Retail Customers<\/h2>\n<p>ICICI bank retail customers can use the below listed personal banking numbers to contact the customer care executives regarding their queries\/complaints or feedback. The helplines are available state-wise, while a few major cities also have dedicated customer care numbers.<\/p>\n<div class=\"container\">\n<div class=\"row btm-pad\">\n<div class=\"col-md-6\">\n<h3>City-Wise Personal Banking Phone Numbers for ICICI Bank Retail Customers are Listed Below:<\/h3>\n<div class=\"js-hungry-table\">\n<table class=\"table table-curved\">\n<tbody>\n<tr>\n<th><strong>City<\/strong><\/th>\n<th><strong>ICICI Customer Care Number<\/strong>\u00a0<strong>(Retail Banking)<\/strong><\/th>\n<\/tr>\n<tr>\n<td>Bangalore<\/td>\n<td><a href=\"tel:080-33667777\">080-33667777<\/a>\u00a0\/ 44455000<\/td>\n<\/tr>\n<tr>\n<td>Hyderabad<\/td>\n<td><a href=\"tel:040-33667777\">040-33667777<\/a>\u00a0\/ 44455000<\/td>\n<\/tr>\n<tr>\n<td>Delhi<\/td>\n<td><a href=\"tel:011-33667777\">011-33667777<\/a>\u00a0\/ 44455000<\/td>\n<\/tr>\n<tr>\n<td>Chennai<\/td>\n<td><a href=\"tel:044-33667777\">044-33667777<\/a>\u00a0\/ 44455000<\/td>\n<\/tr>\n<tr>\n<td>Mumbai<\/td>\n<td><a href=\"tel:022-33667777\">022-33667777<\/a>\u00a0\/ 44455000<\/td>\n<\/tr>\n<tr>\n<td>Kolkata<\/td>\n<td><a href=\"tel:033-33667777\">033-33667777<\/a>\u00a0\/ 44455000<\/td>\n<\/tr>\n<tr>\n<td>Jaipur<\/td>\n<td><a href=\"tel:0141-3366777\">0141-3366777<\/a>\u00a0\/ 4445500<\/td>\n<\/tr>\n<tr>\n<td>Ernakulam<\/td>\n<td><a href=\"tel:0484-3366777\">0484-3366777<\/a><\/td>\n<\/tr>\n<tr>\n<td>Chandigarh<\/td>\n<td><a href=\"tel:0172-3366777\">0172-3366777<\/a>\u00a0\/4445500<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<div class=\"table-view-more\">View\u00a0<span class=\"viewmore\">More<\/span><\/div>\n<\/div>\n<\/div>\n<div class=\"col-md-6\">\n<h3>State-Wise Personal Banking Phone Numbers for ICICI Bank Retail Customers are Listed Below<\/h3>\n<div class=\"js-hungry-table\">\n<table class=\"table table-curved\">\n<tbody>\n<tr>\n<th><strong>State<\/strong><\/th>\n<th><strong>ICICI Customer Care Number<\/strong>\u00a0<strong>(Retail Banking)<\/strong><\/th>\n<\/tr>\n<tr>\n<td>Kerala<\/td>\n<td><a href=\"tel:9020667777\">9020667777<\/a><\/td>\n<\/tr>\n<tr>\n<td>Madhya Pradesh<\/td>\n<td><a href=\"tel:9098667777\">9098667777<\/a><\/td>\n<\/tr>\n<tr>\n<td>Punjab<\/td>\n<td><a href=\"tel:7307667777\">7307667777<\/a><\/td>\n<\/tr>\n<tr>\n<td>Karnataka<\/td>\n<td>8088667777<\/td>\n<\/tr>\n<tr>\n<td>Jharkhand<\/td>\n<td>8102667777<\/td>\n<\/tr>\n<tr>\n<td>Jammu &amp; Kashmir<\/td>\n<td>9018667777<\/td>\n<\/tr>\n<tr>\n<td>Himachal Pradesh<\/td>\n<td>9817667777<\/td>\n<\/tr>\n<tr>\n<td>Maharashtra<\/td>\n<td>9021667777<\/td>\n<\/tr>\n<tr>\n<td>Orissa<\/td>\n<td>9692667777<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<div class=\"table-view-more\">View\u00a0<span class=\"viewmore\">More<\/span><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"row btm-pad product-landing-btn-block\">\n<div class=\"col-md-12 link-section\"><a class=\"animation-target\" title=\"Compare Cards\" href=\"https:\/\/www.bankbazaar.com\/credit-card.html?variant=slide&amp;WT.mc_id=SEO_INLINE_CTA&amp;utm_source=bb&amp;utm_medium=seo&amp;utm_campaign=SEO_INLINE_CTA\">Compare Cards<\/a><\/div>\n<\/div>\n<h2 id=\"ICICI_Customer_Care_Numbers_for_Private_Banking\">ICICI Customer Care Numbers for Wealth\/Private Banking<\/h2>\n<p>Wealth or private banking customers can call all India toll free number 18001038181 or the below listed state\/city specific helpline numbers for all their queries and concerns.<\/p>\n<div class=\"container\">\n<div class=\"row btm-pad\">\n<div class=\"col-md-6\">\n<h3>City-Wise Customer care numbers for wealth\/private banking customers<\/h3>\n<div class=\"js-hungry-table\">\n<div class=\"hungry-table\">\n<table class=\"table table-curved\">\n<tbody>\n<tr>\n<th>City<\/th>\n<th>ICICI Customer Care Number (Wealth\/Private Banking)<\/th>\n<\/tr>\n<tr>\n<td>Bangalore<\/td>\n<td>080-33443399<\/td>\n<\/tr>\n<tr>\n<td>Hyderabad<\/td>\n<td>040-33443399<\/td>\n<\/tr>\n<tr>\n<td>Delhi<\/td>\n<td>011-33443399<\/td>\n<\/tr>\n<tr>\n<td>Chennai<\/td>\n<td>044-33443399<\/td>\n<\/tr>\n<tr>\n<td>Mumbai<\/td>\n<td>022-33443399<\/td>\n<\/tr>\n<tr>\n<td>Kolkata<\/td>\n<td>033-33443399<\/td>\n<\/tr>\n<tr>\n<td>Jaipur<\/td>\n<td>0141-33443399<\/td>\n<\/tr>\n<tr>\n<td>Ernakulam<\/td>\n<td>0484-33443399<\/td>\n<\/tr>\n<tr>\n<td>Chandigarh<\/td>\n<td>0172-33443399<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<div class=\"table-view-more\">View\u00a0<span class=\"viewmore\">More<\/span><\/div>\n<\/div>\n<\/div>\n<div class=\"col-md-6\">\n<h3>State-Wise ICICI Customer Care numbers for Wealth\/Private Banking Customers<\/h3>\n<div class=\"js-hungry-table\">\n<table class=\"table table-curved\">\n<tbody>\n<tr>\n<th>State<\/th>\n<th>ICICI Customer Care Number (Retail Banking)<\/th>\n<\/tr>\n<tr>\n<td>Andhra Pradesh<\/td>\n<td>\u00a07306443399<\/td>\n<\/tr>\n<tr>\n<td>Assam<\/td>\n<td>\u00a09864443399<\/td>\n<\/tr>\n<tr>\n<td>Bihar<\/td>\n<td>8102443399<\/td>\n<\/tr>\n<tr>\n<td>Goa<\/td>\n<td>7304443399<\/td>\n<\/tr>\n<tr>\n<td>Haryana<\/td>\n<td>9017443399<\/td>\n<\/tr>\n<tr>\n<td>Chhattisgarh<\/td>\n<td>8103443399<\/td>\n<\/tr>\n<tr>\n<td>Gujarat<\/td>\n<td>8306443399<\/td>\n<\/tr>\n<tr>\n<td>Kerala<\/td>\n<td>9020443399<\/td>\n<\/tr>\n<tr>\n<td>Madhya Pradesh<\/td>\n<td>8103443399<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<div class=\"table-view-more\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<h2>Escalation of Issues<\/h2>\n<p>If you haven\u2019t received any resolution for your query after contacting the customer helplines listed above, you can escalate the issue by calling 18002003344. The toll free service is available between 9am and 6pm on all weekdays. You need to have the service request number, which is not two months old, to report the issue through this number.<\/p>\n<p>For quick services, try calling the helpline from you registered mobile number.<\/p>\n<h2>ICICI Customer Care \u2013 NRI Banking<\/h2>\n<p>ICICI NRI customers can contact the bank for all account-related queries through various channels including customer helplines, web chat, e-mail, postal mail, and by visiting the bank branches.<\/p>\n<p>Detailed information about each channel is mentioned below.<\/p>\n<h2 id=\"ICICI_Toll_Free_Customer_Care_Numbers_for_NRI\">ICICI Bank NRI Toll Free Customer Care Numbers<\/h2>\n<p>The below country-specific helpline numbers are for NRI customers of ICICI to clear all their NRI-account related queries. Make sure to have your debit card, which is required for customer authentication, handy while calling the helplines.<\/p>\n<ul>\n<li><strong>Call NRI Banking Customer Care Numbers<\/strong><\/li>\n<\/ul>\n<div class=\"hungry-table\">\n<table class=\"table table-curved\">\n<tbody>\n<tr>\n<td><strong>Country Calling From<\/strong><\/td>\n<td><strong>ICICI Toll Free Number<\/strong>\u00a0<strong>(NRI Banking)<\/strong><\/td>\n<\/tr>\n<tr>\n<td>USA and Canada<\/td>\n<td><a href=\"tel:1866-ICICI-4U\">1866-ICICI-4U<\/a><\/td>\n<\/tr>\n<tr>\n<td>UK<\/td>\n<td><a href=\"tel:0-8081-314-151\">0-8081-314-151<\/a><\/td>\n<\/tr>\n<tr>\n<td>Singapore<\/td>\n<td><a href=\"tel:800-101-2553\">800-101-2553<\/a><\/td>\n<\/tr>\n<tr>\n<td>Australia<\/td>\n<td><a href=\"tel:0011-800-0424-2448\">0011-800-0424-2448<\/a><\/td>\n<\/tr>\n<tr>\n<td>Finland<\/td>\n<td><a href=\"tel:990-800-0424-2448\">990-800-0424-2448<\/a><\/td>\n<\/tr>\n<tr>\n<td>Spain<\/td>\n<td rowspan=\"9\"><a href=\"tel:00-800-0424-2448\">00-800-0424-2448<\/a><\/td>\n<\/tr>\n<tr>\n<td>Portugal<\/td>\n<\/tr>\n<tr>\n<td>Italy<\/td>\n<\/tr>\n<tr>\n<td>France<\/td>\n<\/tr>\n<tr>\n<td>Belgium<\/td>\n<\/tr>\n<tr>\n<td>Germany<\/td>\n<\/tr>\n<tr>\n<td>Netherlands<\/td>\n<\/tr>\n<tr>\n<td>Ireland<\/td>\n<\/tr>\n<tr>\n<td>Luxembourg<\/td>\n<\/tr>\n<tr>\n<td>UAE<\/td>\n<td><a href=\"tel:8000 -114-001\">8000 -114-001<\/a><\/td>\n<\/tr>\n<tr>\n<td>\u00a0Bahrain<\/td>\n<td><a href=\"tel:800-04-877\">800-04-877<\/a><\/td>\n<\/tr>\n<tr>\n<td>India (NRIs in India)<\/td>\n<td><a href=\"tel:1800-102-5600\">1800-102-5600<\/a><\/td>\n<\/tr>\n<tr>\n<td>From any country to India<\/td>\n<td><a href=\"tel:91-40-3099 8025\">91-40-3099 8025<\/a>\u00a0(Non-toll free)<\/td>\n<\/tr>\n<tr>\n<td colspan=\"2\"><strong>Office numbers of other countries<\/strong><\/td>\n<\/tr>\n<tr>\n<td>Bahrain<\/td>\n<td><a href=\"tel:+973-17-576-161\">+973-17-576-161<\/a><\/td>\n<\/tr>\n<tr>\n<td>Hong Kong<\/td>\n<td>+852-22342651,<a href=\"tel:+852-22342655\">+852-22342655<\/a><\/td>\n<\/tr>\n<tr>\n<td>Sri Lanka<\/td>\n<td><a href=\"tel:+94-11-4242448\">+94-11-4242448<\/a><\/td>\n<\/tr>\n<tr>\n<td>Russia<\/td>\n<td><a href=\"tel:+7-495-981-4988\">+7-495-981-4988<\/a><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<ul>\n<li><strong>NRI Customers &#8211; Request a Call back from ICICI Bank<\/strong><\/li>\n<\/ul>\n<p>If you are unable to reach ICICI NRI customer care centres using the above helpline numbers, you can request a call back by raising an online request.<\/p>\n<p><strong>New customers:\u00a0<\/strong>New customers can request a call back from the bank only when they wish to open an NRI account with the bank or to convert their existing resident account into an NRI account.<\/p>\n<p>To request a call back, they need to fill an online form, which is available on ICICI Bank website in the \u2018Customer Care\u2019 page under \u2018NRI Banking\u2019 category.<\/p>\n<p>Once the form is submitted, ICICI representative will give a call within 15 minutes from the number 9140-40661850. If he is unable to reach you, a second attempt will be made within next 10 minutes. Please make sure to have your phone line free and available.<\/p>\n<p><strong>Existing NRI Customers:\u00a0<\/strong>Existing NRI customers of ICICI bank can avail the free call back facility from any place in the world.<\/p>\n<p>Customers calling from India, UK, USA, Canada, and Singapore can call the respective toll-free number and request the call-back facility.<\/p>\n<p>Others can use the online form to request a call back. The online form is available in ICICI \u2018Customer Care\u2019 page, under NRI&gt;Existing Customers\u2019 category.<\/p>\n<p>Once the request is submitted, ICICI representative will give a call back in next 5 minutes. A second attempt will be made in next 10 minutes. Ensure that your phone line is free while requesting a call back. If there is no call within 30 minutes of raising the request, customers can retry the same.<\/p>\n<p>Alternatively, ICICI bank NRI customers can also send an e-mail requesting a call back to nri@icicibank.com.<\/p>\n<ul>\n<li><strong>NRI Customers \u2013 To raise Service Requests<\/strong><\/li>\n<\/ul>\n<p>ICICI Bank NRI customers can use online forms to raise service requests related to various products. The forms specific to different products are available in the bank\u2019s website.<\/p>\n<p>Different forms are available for different products including demat account, credit card and home loan.<\/p>\n<p>Emergency service requests related to debit card\/ATM card blocking\/unblocking, to stop cheque processing, operations related to deposits, bank accounts, repatriation, account linking related service request can be raised using the online forms. However, customers need to login to ICICI net banking to raise the aforementioned requests.<\/p>\n<ul>\n<li><strong>NRI Banking \u2013 Send an e-mail<\/strong><\/li>\n<\/ul>\n<p>NRI customers can also send an e-mail to nri@icicibank.com describing their query\/concern\/ feedback.<\/p>\n<ul>\n<li><strong>Write to NRI Customer Centre<\/strong><\/li>\n<\/ul>\n<p>ICICI customers having NRI accounts can also write a letter regarding their issues\/concerns and send it to the below mentioned address.<\/p>\n<p>NRI Services Center (CPC NRI) ICICI Bank Limited RPC Mumbai, Autumn Estate, 5th Floor, &#8216;A&#8217; Wing, Near Mhada, Chandivali, Andheri (E), Mumbai &#8211; 400 072, INDIA.<\/p>\n<p>NRI customers residing in USA, UK, Canada, Australia, Singapore and UAE can use the post office (PO) box services provided by ICICI Bank India and can save courier related costs. They can send their written requests or documents to the respective PO box offices in their countries. Addresses of the same are listed below<\/p>\n<div class=\"hungry-table\">\n<table class=\"table table-curved\">\n<tbody>\n<tr>\n<td><strong>Country Writing From<\/strong><\/td>\n<td><strong>ICICI Post Office Box Address<\/strong><\/td>\n<\/tr>\n<tr>\n<td>USA<\/td>\n<td>ICICI Bank Ltd., Spring, P.O Box 688, Buffalo,\u00a0 NY 14240-0688, USA<\/td>\n<\/tr>\n<tr>\n<td>UK<\/td>\n<td>NRI Services Center ICICI Bank Ltd., India BOM\/UK\/1216811\/ICICI P. O. Box 66 Hounslow, TW59RT United Kingdom<\/td>\n<\/tr>\n<tr>\n<td>Australia<\/td>\n<td>NRI Services Center ICICI BANK LTD, India IRS &#8211; BOM, Quantium Solutions, BOM\/AUS \/126811\/ICICI, P.O. Box 5151, Minto NSW 2566, Australia<\/td>\n<\/tr>\n<tr>\n<td>Singapore<\/td>\n<td>ICICI Bank Limited, India, Quantium Solutions BOM\/SIN\/126811\/ICICI Changi Airfreight Centre, PO Box 955, Singapore 918116<\/td>\n<\/tr>\n<tr>\n<td>Canada<\/td>\n<td>NRI Services Center ICICI Bank Ltd., INDIA BOM\/CAN\/126811\/ICICI P.O. Box 244 STN LCD Malton Mississauga, ON L4T 3B6 Canada<\/td>\n<\/tr>\n<tr>\n<td>UAE<\/td>\n<td>NRI Services Center ICICI Bank Ltd., INDIA Quantium Solutions BOM\/UAE\/126811\/ICICI PO Box &#8211; 15321 Dubai, UAE<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<ul>\n<li><strong>Contact Overseas Branch Offices<\/strong><\/li>\n<\/ul>\n<p>ICICI NRI customers can directly walk-in to overseas branch offices located in their respective countries. Contact details of the same including address and contact numbers are listed below.<\/p>\n<div class=\"hungry-table\">\n<table class=\"table table-curved\">\n<tbody>\n<tr>\n<td><strong>Country<\/strong><\/td>\n<td><strong>Branch Address<\/strong><\/td>\n<td><strong>Contact number (phone\/fax)<\/strong><\/td>\n<\/tr>\n<tr>\n<td>Bahrain<\/td>\n<td>Bahrain Branch ICICI Bank Ltd.\u00a0 Manama Centre, Manama Kingdom of Bahrain<\/td>\n<td>Tel: + 973 17 576 161 Fax: + 973 17 221 200<\/td>\n<\/tr>\n<tr>\n<td>Bangladesh<\/td>\n<td>Bangladesh Representative Office ICICI Bank Ltd., 12th floor, Unique Trade Center (UTC Building), 8 Panthapath, Dhaka -1215<\/td>\n<td>Tel: +8802 8155392 \/ 409 Fax: +8802 8143424<\/td>\n<\/tr>\n<tr>\n<td>Canada<\/td>\n<td>Canada Subsidiary ICICI Bank Canada Don Valley Business Park 150 Ferrand Drive, Suite 700,\u00a0 Toronto, ON M3C 3E5<\/td>\n<td>Tel: + 1 416 360 0909\u00a0 Fax: + 1 647 436 1178<\/td>\n<\/tr>\n<tr>\n<td>China<\/td>\n<td>China Representative Office ICICI Bank Ltd. RM 2585, 25\/F, Wheelock Square, 1717 Nanjing West Road, Jingan District, Shanghai 200 040, China<\/td>\n<td>Tel: + 86 21 61575169 \/ 70 Fax: + 86 21 61575388<\/td>\n<\/tr>\n<tr>\n<td>Dubai, UAE<\/td>\n<td>Dubai Representative Office ICICI Bank Ltd., Suite No. 404,\u00a0 The Business Centre Building, Khalid Bin Al Waleed Street, Near Burjuman, P O Box: 28758, Dubai, U.A.E.<\/td>\n<td>Tel: + 8000 9114 001 (toll free) Fax: + 971 4 396 6994<\/td>\n<\/tr>\n<tr>\n<td>Abu Dhabi, UAE<\/td>\n<td>Abu Dhabi Representative Office ICICI Bank Ltd.,\u00a0 No.107-108, Al Otaiba Towers, Mashreq Bank-Siemens Building, Electra Street, P O Box: 31276, Abu Dhabi, U.A.E.<\/td>\n<td>Tel.: 8000 9114 001 (toll free) Fax: +971 2 622 8410<\/td>\n<\/tr>\n<tr>\n<td>Hong Kong<\/td>\n<td>Hong Kong Unit 1504B-1505,\u00a0 Level 15, International Commerce Centre, 1 Austin Road West, Kowloon, Hong Kong<\/td>\n<td>Tel: + (852) 2234 2651\/2234 2655\u00a0 Fax: + (852) 2234 7613<\/td>\n<\/tr>\n<tr>\n<td>Singapore<\/td>\n<td>Singapore Branch\u00a0 ICICI Bank Ltd. 9 Raffles Place, # 50-01 Republic Plaza, Singapore- 048619<\/td>\n<td>Tel: + 65 6723 9288 Fax: + 65 6723 9268<\/td>\n<\/tr>\n<tr>\n<td>Johannesburg, South Africa<\/td>\n<td>South Africa Representative Office\u00a0 ICICI Bank Limited\u00a0 3rd floor, West Building, 88, Stella Street, Sandown, Sandton, Johannesburg 2196 PO Box 78261,\u00a0 Sandton, Johannesburg 2146<\/td>\n<td>Tel: +27 11 6767800 (Board)\u00a0 Fax: +27 11 7839748 (Board)<\/td>\n<\/tr>\n<tr>\n<td>Sri Lanka<\/td>\n<td>Sri Lanka Branch\u00a0 ICICI Bank Ltd. 58, Dharmapala Mawatha, Colombo 07, Sri Lanka.<\/td>\n<td>Tel: + 94 11 4242448<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<h2>ICICI Credit Card Customer Care Email ID<\/h2>\n<p>Customers can mail all their concerns, feedback or queries through ICICI bank\u2019s online forms available in ICICI website under \u2018Complaints\u2019 page. Alternatively, they can also drop a mail to customer.care@icicibank.com.<\/p>\n<h2 id=\"ICICI_Grievance_Redressal\">ICICI Customer Care \u2013 Grievance Redressal<\/h2>\n<p>ICICI bank has a holistic grievance redressal process that allows customers to bring all their unresolved\/unanswered\/unsatisfied complaints\/queries to the notice of senior management to ensure swift redressal of issues.<\/p>\n<p>If you didn\u2019t receive proper response from the ICICI customer care centre, you can follow the below process to escalate the issue to next level. Do note that the below process requires the \u2018service request number\u2019, which was the sent to you after raising a complaint\/issue through the customer care.<\/p>\n<p><strong>Level-1: Send an e-mail:\u00a0<\/strong>The first step in the grievance redressal process is to send an e-mail through the online submission form available on ICICI website. Visit the \u2018Complaints\u2019 page on the website and click e-mail. You will be redirected to a new page displaying a form to submit your grievance.<\/p>\n<p>Enter the details such as your name, e-mail ID, phone number, service request number, type of account, account number or application number, and details of your grievance. Once you enter all the details click \u2018Submit\u2019 to send the e-mail. You are likely to receive an acknowledgement from the respective department once you\u2019ve submitted the form.<\/p>\n<p><strong>Level-2: Contact ICICIs phone banking head:\u00a0<\/strong>If you haven\u2019t received any response to your mail or if you are not satisfied with the response, you can contact ICICI\u2019s Head of Phone Banking. You can approach the officer in two ways \u2013 download a grievance redressal form from the website, fill it and submit it at the below address.<\/p>\n<p>Head of Phone Banking,<\/p>\n<p>ICICI Bank Ltd.,<\/p>\n<p>Phone Banking Center,<\/p>\n<p>ICICI Bank Tower,<\/p>\n<p>Financial District,<\/p>\n<p>Gachibowli,<\/p>\n<p>Hyderabad 500032.<\/p>\n<p>The form is available for download on \u2018Complaints\u2019 page of the bank\u2019s website. Once the bank receives the form, you are likely to receive a response within 4 business days.<\/p>\n<p>The second method is to send an e-mail to the officer through an online submission form. On the same \u2018Complaints\u2019 page, you will find an EMAIL button under step-2. Clicking on it will redirect you to a new page, where you can enter your details and submit the form to the phone banking head.<\/p>\n<p>You have to enter your details including\u00a0<em>name, e-mail ID, phone number, service request number, type of account, account number or application number, and details of your grievance.<\/em>Once you enter all the details click \u2018Submit\u2019. You may receive an acknowledgement from the respective department once the request is submitted.<\/p>\n<p><strong>Level-3: Write to ICICI\u2019s Principal Nodal Officer:\u00a0<\/strong>You can further escalate your concern to ICICI bank\u2019s principal nodal officer, in case you haven\u2019t received proper resolution from the phone banking officer. You can contact the principal nodal officer by sending a filled in grievance form or submitting an e-mail online.<\/p>\n<p>The form is available for download on \u2018Complaints\u2019 page of the bank\u2019s website under step-3.\u00a0<em>You can fill the same with all the required details and submit it at the below address.<\/em><\/p>\n<p>Principal Nodal Officer,<\/p>\n<p>ICICI Bank Ltd.,<\/p>\n<p>ICICI Bank Towers,<\/p>\n<p>Bandra Kurla Complex,<\/p>\n<p>Bandra (East),<\/p>\n<p>Mumbai 400051.<\/p>\n<p>You will receive a response in 4 working days once the request is received.<\/p>\n<p>Alternatively, you can submit an online form to the principal nodal officer, using the EMAIL option available on the \u2018Complaints\u2019 page under step-3.<\/p>\n<p>Click the EMAIL button to find an online grievance form, fill the same with all the required details and click \u2018Submit\u2019.<\/p>\n<p><strong>Level-4: Contact ICICI\u2019s Customer Service Head:\u00a0<\/strong>Contacting ICICI bank\u2019s senior general manager and head of customer service is the final level of escalation in the bank\u2019s grievance redressal process.<\/p>\n<p>ICICI\u2019s head of customer service can be approached by sending a filled-in grievance form or by submitting an online e-mail. Both the options are available in ICICI\u2019s \u2018Complaints\u2019 page under step-4.<\/p>\n<p><em>After downloading the form, fill in the required details along with your grievance and send\/submit it at the below address.<\/em><\/p>\n<p>Senior General Manager and Head Customer Service,<\/p>\n<p>ICICI Bank Ltd.,<\/p>\n<p>ICICI Bank Towers,<\/p>\n<p>Bandra Kurla Complex,<\/p>\n<p>Bandra (East), Mumbai 400051.<\/p>\n<p>The bank will respond within 4 business days, once the request is received.<\/p>\n<p>Alternatively, you can also submit an online form which will be displayed by clicking on the EMAIL button available under step-4 on the \u2018Complaints\u2019 page. The form will be sent to the bank\u2019s senior general manager and head of customer service for resolution of the query.<\/p>\n<p>Your issue is likely to get resolved at any one of the levels mentioned above. In case, you are not satisfied with the resolution even after taking it to multiple officers, you still have a chance to voice your concern.<\/p>\n<p>You can approach the Banking Ombudsman appointed for your area and report the same to him. The list of city\/state specific Banking Ombudsman details are available on ICICI bank\u2019s \u2018Complaints\u2019 page. You can approach the respective officer through phone, fax or by dropping a written request.<\/p>\n<p><strong id=\"ICICI_Grievance_Redressal_Address\">For your Quick Response, Points of Contact in the Grievance Redressal Process are tabled Below<\/strong><\/p>\n<div class=\"hungry-table\">\n<table class=\"table table-curved\">\n<tbody>\n<tr>\n<td>2nd Level Escalation of Issue to the Head of Phone Banking<\/td>\n<td>Mr. Subhendu Tripathy, ICICI Bank Ltd., Phone Banking Center, ICICI Bank Tower, Financial District, Gachibowli, Hyderabad. Pin Code &#8211; 500032.<\/td>\n<\/tr>\n<tr>\n<td>3rd Level Escalation of Issue to the Principal Nodal Officer<\/td>\n<td>Mr. Vinayak M, Principal Nodal Officer, ICICI Bank Ltd., ICICI Bank Towers, Bandra Kurla Complex, Bandra (East), Mumbai. Pin: 400051<\/td>\n<\/tr>\n<tr>\n<td>4th level Escalation of the issue to the Senior General Manager and Head of Customer Service<\/td>\n<td>Mr. Saurabh Singh, Senior General Manager and Head Customer Service, ICICI Bank Ltd., ICICI Bank Towers, Bandra Kurla Complex, Bandra (East), Mumbai PIN: 400051.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<p><strong>More About ICICI Bank:<\/strong><\/p>\n<p>ICICI stands for Industrial Credit and Investment Corporation of India and this is a privately owned MNC in India. ICICI Bank, is one of the leading multinational private sector banks in India that has its headquarters in Mumbai, Maharashtra, India. The Bank has its registered office in Vadodara. ICICI offers various banking and financial services including insurance, term loans, investment, credit cards, deposits, etc. to meet the financial requirements of its large customer base in India. ICICI credit cards are one of the most popular products in the Indian financial market.<\/p>\n<p>ICICI Bank has subsidiaries abroad in UK, China, Canada, USA, Hong Kong, Singapore, Qatar, Sri Lanka, Bahrain, Oman and Dubai International Finance Centre. Its representative offices are located overseas in UAE, Indonesia, Bangladesh, Malaysia and South Africa.<\/p>\n<div class=\"col-md-12\"><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Be it queries related to interest payment on your credit card, or credit limit inquiry or for reposting the loss of your\u00a0ICICI credit card\u00a0and so on, you can easily reach out to with ICICI Bank Credit Cards customer care service which is available around the clock. ICICI Bank can be contacted via e-mail, phone, SMS, &hellip; <a href=\"https:\/\/www.antworksmoney.com\/blog\/icici-bank-credit-card-customer-care\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;ICICI Bank Credit Card Customer Care&#8221;<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-8585","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\r\n<title>ICICI Bank Credit Card Customer Care | Antworks Money<\/title>\r\n<meta name=\"description\" content=\"ICICI Bank customers can get in touch with the ICICI Bank Credit Card Customer Service by using the following modes of communication...\" \/>\r\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\r\n<link rel=\"canonical\" href=\"https:\/\/www.antworksmoney.com\/blog\/icici-bank-credit-card-customer-care\/\" \/>\r\n<meta property=\"og:locale\" content=\"en_US\" \/>\r\n<meta property=\"og:type\" content=\"article\" \/>\r\n<meta property=\"og:title\" content=\"ICICI Bank Credit Card Customer Care | Antworks Money\" \/>\r\n<meta property=\"og:description\" content=\"ICICI Bank customers can get in touch with the ICICI Bank Credit Card Customer Service by using the following modes of communication...\" \/>\r\n<meta property=\"og:url\" content=\"https:\/\/www.antworksmoney.com\/blog\/icici-bank-credit-card-customer-care\/\" \/>\r\n<meta property=\"og:site_name\" content=\"Antworks Money - 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