Standard Chartered Bank Credit Card Customer Care

Standard Chartered Bank Toll-Free Number (24 Hours):

Standard Chartered Customer Care 24 x 7 Toll-Free no.: 1800 345 1000

*For credit card inquiries.

Standard Chartered Credit Card Customer Care Numbers:

Standard Chartered provides an excellent customer care service, round the clock to all its credit card users across various states in India. Listed below are the Standard Chartered Phone Banking customer care numbers for various cities located across the country. Cardholders can contact the Phone Banking numbers provided for any Standard Chartered credit card queries.

Check Standard Chartered Bank Customer Number by City Wise:

Standard Chartered Credit Card Contact Details:

For Credit Card Queries / Complaints / Feedback:

Standard Chartered Bank,

Customer Care Unit,

19, Rajaji Salai,

Chennai – 600 001.

Facebook – https://www.facebook.com/StandardCharteredIN

SMS – 24/7 SMS service to 9980033333

Standard Chartered Credit Card Customer Care eMail ID – customer.care@sc.com

Standard Chartered Credit Card Dispute E-mail ID – card.services@sc.com

Standard Chartered Bank – Grievance Redressal

Standard Chartered Bank has a robust grievance redressal system in place to ensure proper customer service and satisfaction are delivered promptly.

Below is a step-by-step guide to approaching the bank in case of any grievance/feedback related to any products/services offered by Standard Chartered Bank.

Step:1 – Use Basic Channels

Even before escalating the issue/concern to the higher officials, customers should approach Standard Chartered Bank through any one of the below-mentioned channels.

• Call customer care helplines: As an initial point of contact, you can approach the phone banking representatives appointed by the bank through the 24×7 phone banking helplines. City/state specific phone banking hotlines (mentioned above) should be used to approach area specific customer care centers to raise the grievance.
• E-mail: You can also write an e-mail to the bank at customer.care@sc.com describing your concern in detail
• Use online complaint form: An online complaint form to submit your queries/concern is available under the ‘Feedback & Complaints’ in the bank’s website. You can fill the form with the required details such as name, e-mail address, contact number, address and complaint details, and submit it online.
• Send an SMS: You can also send an SMS to 9980033333 with a message ‘service’. You will get a call back within 24 hours.
• Send a postal mail: To make a stronger impact, you can also write a letter detailing your concern to the bank’s customer care unit at Standard Chartered Bank, Customer Care Unit, 19, Rajaji Salai, Chennai 600 001.

The bank will either acknowledge or send a final response within a week.

Step:2 – Contact Regional Nodal Officer

If you are not happy with the response received through the above-mentioned channels or if you didn’t receive any kind of response in a week to 10 days, you can approach the bank’s Nodal Officer appointed for your region.

The names and regions of the officers are tabled below. The phone lines are available between 9:30 am and 6:30 pm from Monday to Friday, except on national holidays.

Step:3 – Approach Principal Nodal Officer

To further escalate your issue/concern, which is not resolved in Level-2, you can contact either the head of customer care of SCB or the Principal Nodal Officer.

Head of customer care can be contacted at head.service@sc.com.

The Principal Nodal Officer’s contact details are listed below.

The PNO will respond within five days of receiving the complaint.

If the issue is still not addressed at the PNO level, you can contact Standard Chartered Bank’s senior management at countryhead.retailbanking@sc.com.

Details of other senior management of the bank are listed below. You can contact them between 9:30 am and 6:30 pm from Monday to Friday, except on national holidays.